Shipping & Returns
Processing Time
Custom pieces are laser-cut and prepped within 3–7 business days before dispatch.
Free Global Shipping
Free shipping worldwide - No minimums, no hidden fees. Delivery usually takes 9–14 business days.
↩ Return & Exchange Policy
We want you to be 100% satisfied with your purchase.
You may return eligible products within 14 days of delivery.
Items must be unused, and in original packaging.
Custom-sized or made-to-order items are non-refundable unless defective.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To start a return, email us at Support@pawpylook.com with your order number and reason for return.
⛘ Damaged or Incorrect Orders
If your product arrives damaged or incorrect:
Contact us within 48 hours of delivery
Include photos of the issue
We’ll prioritize a replacement immediately